Student Job – Hotelier Care Operations Support

Customer Service - Palma de Mallorca, Spain

  • Level: Student Job (max 20hrs/week)
  • Start date: As soon as possible

Student Job – Hotelier Care Operations Support

Are you a self-motivated and enthusiastic individual with a keen eye for detail? trivago Hotel Relations are looking for someone to support their Hotelier Care Team with operational tasks, to further optimize the content of hotel profiles shown on trivago. In this role, you will contribute to the team's mission; to make hoteliers happy by improving the information shown to travelers. If you’re so organized that nothing fazes you when working in a fast-paced and ever-changing environment, we want to hear from you!

What you'll do:

  • Support Hotelier Care Agents by shaping hotel profiles based on their requests, using our internal tools (full training given).
  • Work with an international team of dedicated people, all trying to support trivago's hoteliers in the best way possible.
  • Play a major role in facilitating the team's daily workflow, thus learning a lot about the way trivago works, and a hotelier’s daily pains and gains.

What you'll definitely need:

  • An enthusiastic and positive outlook. Our mission is to keep hoteliers happy, and we achieve that by keeping each other smiling along the way.
  • To be adaptable to change. Tasks and priorities can change quickly in such a fast-paced environment, and you will need to be flexible to take this in your stride.
  • To be currently studying.
  • To speak fluent English (our company language).

Life at trivago is...

  • The chance to work with adventurous people from over 60 nations to redefine the travelling experience for millions of people.
  • The freedom to embrace small-scale failures as a path to large-scale success.
  • The belief that factual proof, not seniority, determines which path to take.
  • The opportunity to develop personally and professionally with regular free workshops, seminars, sports and activities.
  • To find out more about life at trivago follow us on Facebook – @lifeattrivago

Additional information:

  • Please note that your CV and motivation letter must be written in English. Please also note that all applications must be made online. We do not accept physical applications and any documents sent to us will not be returned.
  • We do not require the services of an agency for this position.
  • trivago GmbH is an equal opportunity employer. Applications from individuals with disabilities are welcome.

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