Student Job / Part-time – IT Support

IT Operations & Support - Düsseldorf, Germany

  • Level: Student Job (max 20hrs/week)
  • Start date: As soon as possible

Student Job / Part-time - IT Support

Are you looking for a part-time role where you'll get the chance to work with tech every day?

trivago's IT Operations & Support team is looking for a motivated tech-enthusiast for approx. 20 hours per week who can take a hands-on approach in assisting our staff with all their IT-related issues in person. We need someone who both loves technology and who prefers helping people deal with their issues face-to-face instead of remotely. This position would ideally suit a student or someone who would like to work part-time. If you can ensure that our users stay satisfied, we’d like to hear from you.

What you'll do:

  • As part of our internal user help desk team, install, maintain and update workstations for our users and be their first point of contact for all IT-related issues or queries.
  • Troubleshoot IT malfunctions on a daily basis to ensure that everyone stays on track, tackling problems directly rather than providing support with an FAQ sheet.
  • Assist in taking care of our internal user help desk, ensuring that all requests are acknowledged and responded to.
  • Document your work on our internal knowledge base so that our entire team can benefit.

What you'll need:

  • To be available to work roughly 20 hours per week.
  • Basic knowledge of Windows 10
  • An understanding of computer networking.
  • Experience in setting up and operating various devices. You must also be confident troubleshooting issues on notebooks, tablets, PCs and mobile devices.
  • A positive attitude and a friendly demeanour that makes you the perfect team player.
  • An organized and structured work style and has the ability to keep a cool head under pressure.
  • Fluency in English (our company language).
  • A valid work permit for Germany.

What we'd love you to have:

  • Some previous experience working in IT Support/user help desk, in networking or as a system administrator.
  • The ability to set up and operate Microsoft Office 365 in your sleep.
  • German language skills (as some systems are programmed in German).

Life at trivago is...

  • The chance to work with adventurous people from over 50 nations to redefine the travelling experience for millions of people.
  • The freedom to embrace small-scale failures as a path to large-scale success.
  • The belief that factual proof, not seniority, determines which path to take.
  • The opportunity to develop personally and professionally with regular free workshops, seminars, sports and activities.
  • To find out more about life at trivago follow us on Facebook – @lifeattrivago.

Additional information:

  • This is a part-time, 6-month contract that will require applicants to be available to work approximately 20 hours per week.
  • Please note that your CV and motivation letter must be written in English.
  • Please note that all applications must be made online. We do not accept physical applications and any documents sent to us will not be returned.

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